Privacy Policy

Last updated: 31 July 2026

House Removalists Melbourne (“we”, “us”, “our”) respects your privacy. This policy explains, in general terms, what personal information we collect, why we collect it, who we may share it with, and the rights you have.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are and how to contact us

House Removalists Melbourne is the entity responsible for the personal information described in this policy.

• Phone: (03) 9636 3364
• Email: moveme@moveonremovals.com.au
• Postal address: 474 Bay Street, Port Melbourne VIC 3207

2. What personal information we collect

We collect only the personal information we reasonably need in order to respond to you and to provide our services. Depending on how you contact us, that may include:

• Contact details — such as your name, phone number and email address.
• Enquiry details — the information you choose to give us about what you need, including any notes you add.
• Technical and advertising information — limited information about how you reached this website, which pages you viewed, and which advertising campaign referred you, together with standard server log information collected by our hosting provider.

We do not ask for, and do not want, your payment card details, bank details, government identifiers, or sensitive information (such as health information) through this website.

3. Why we collect it, and how we use it

We use personal information only for the purposes for which it was provided, and for directly related purposes you would reasonably expect. In general terms, that means to:

• respond to your enquiry and provide a quote;
• contact you about that enquiry by phone, SMS or email;
• arrange and provide the services you ask for;
• keep business records, including for accounting, insurance and dispute-resolution purposes;
• understand which advertising is effective; and
• meet our legal and regulatory obligations.

We do not sell your personal information, and we do not rent, trade or otherwise disclose it to third parties for their own marketing purposes.

4. Marketing

Contacting us means we may reply to you about that enquiry. If we later send you a promotional message, it will include a simple way to opt out, and we will act on your request promptly. You can ask us to stop marketing to you at any time using the contact details in section 1.

5. Who we may share information with

We disclose personal information only where it is necessary, and only to:

• our own personnel, who need it to carry out the work;
• service providers who operate our website, communications and business systems on our behalf;
• our insurers, advisers or other professionals, where relevant to a claim or to our own legal obligations;
• anyone you have asked us to deal with on your behalf; and
• a court, regulator or law enforcement body, where we are required or authorised by law to do so.

Overseas disclosure. Some of the service providers we rely on operate outside Australia, so your information may be stored or processed overseas. Where that happens we take reasonable steps to ensure the recipient handles your information in a way consistent with the Australian Privacy Principles.

6. Cookies, analytics and advertising

This website may use cookies or similar technologies to understand how visitors use the site and to measure the results of our advertising. Where third-party analytics or advertising services are used, information may also be handled under those providers' own privacy terms.

You can control or block cookies through your browser settings, and you can opt out of personalised advertising through the relevant provider's advertising settings. Blocking cookies will not prevent you from contacting us or requesting a quote.

7. How we store and protect your information

Information submitted through this website is transmitted over an encrypted (HTTPS) connection. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Access is limited to people who need it to do their job.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. When it is no longer needed, we take reasonable steps to destroy it or de-identify it.

9. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details in section 1. We will respond within a reasonable time, normally within 30 days, and we do not charge a fee for making a request. We may need to verify your identity first. If we refuse access or correction, we will tell you why in writing.

You can also ask us to delete information we no longer need to keep, and we will do so unless we are required by law to retain it.

10. Complaints

If you think we have mishandled your personal information, please contact us first using the details in section 1 so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) — the national privacy regulator — by phone on 1300 363 992 or via the OAIC website.

11. Changes to this policy

We may update this policy from time to time. The current version will always be published at this address, with the “last updated” date at the top. Material changes will be reflected here before they take effect.

12. Contact us

For any question about this policy or about your personal information, call (03) 9636 3364 or email moveme@moveonremovals.com.au.